The future of contact center software is here!
Introducing the worlds first all-in-one interconnect & fully compliant contact center software for industry leaders. Our fully mobilized contact center management software extends our already robust PBX to deliver metrics that will help refine your contact center’s agents and management. Delivering a higher standard of service to your customers and clients.
Our system utilizes the latest AI to transcribe and analyze the call stream inline. Rendering real time, alerts to management to intervene when needed. Giving your organization the piece of mind, you need to deliver the best in service to your customers.
Each dashboard is custom programmed to suite the particular call centers needs. Each metric is selected from the PBX database and compiled using our proprietary software and presented to the managers in a very unique way. Our engine runs out the statistics and crunches the numbers to enable things like scheduling, abandonment, pause times and reasons and much more...
Coupled with our FusionX Api you can integrate to just about any external service alike AWS Quicksight or Zoho CRM or andy other platform using a simple and well documented REST API.
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The Call Center Edition of Fusion Networks is designed to simplify and enhance call management at the busy call centers and contact centers of any size. Call Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability. Together with the Business and Multi-Tenant Editions, Call Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability. Give your business all the tools it needs to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring. Upgrade to Fusion Networks Call Center, and provide your customers with a consistent and quality experience.
Utilizing this level of precision, organizations get far better situational awareness in the contact center and are able to give better and faster feedback to their agents. Which delivers far better agent performance and alleviates the guess work from agent reporting.
Our system works in the background, with 0 impact on the call center while its running. It is built for the heaviest of call volume and runs in multiple threads in parallel giving the system breathing room to out perform other systems.
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