The future of contact center software is here!
Introducing the worlds first all-in-one interconnect & fully compliant contact center software for industry leaders. Our fully mobilized contact center management software extends our already robust PBX to deliver metrics that will help refine your contact center’s agents and management. Delivering a higher standard of service to your customers and clients.
Our system utilizes the latest AI to transcribe and analyze the call stream inline. Rendering real time, alerts to management to intervene when needed. Giving your organization the piece of mind, you need to deliver the best in service to your customers.
Each dashboard is custom programmed to suite the particular call centers needs. Each metric is selected from the PBX database and compiled using our proprietary software and presented to the managers in a very unique way. Our engine runs out the statistics and crunches the numbers to enable things like scheduling, abandonment, pause times and reasons and much more...
Coupled with our FusionX Api you can integrate to just about any external service alike AWS Quicksight or Zoho CRM or andy other platform using a simple and well documented REST API.
The Call Center Edition of Fusion Networks is designed to simplify and enhance call management at the busy call centers and contact centers of any size. Call Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability. Together with the Business and Multi-Tenant Editions, Call Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability. Give your business all the tools it needs to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring. Upgrade to Fusion Networks Call Center, and provide your customers with a consistent and quality experience.
Utilizing this level of precision, organizations get far better situational awareness in the contact center and are able to give better and faster feedback to their agents. Which delivers far better agent performance and alleviates the guess work from agent reporting.
Our system works in the background, with 0 impact on the call center while its running. It is built for the heaviest of call volume and runs in multiple threads in parallel giving the system breathing room to out perform other systems.
A Campaigns’ Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections Calls, Agents, and Contacts. These three sections are then divided into several subsections for a better organization which makes it completely user-friendly.
Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls… You can display the reports visually by using a graph or export it as a PDF or CSV file.
With the Fusion Networks Call Center edition, you can track call activities in real-time and generate relevant reports that will improve your business productivity. You can generate different types of reports, such as Daily, Monthly and Extension Reports. Each report can additionally be filtered by Datetime Range, Caller, Trunk, Duration and more.
Fusion Networks is compatible with most IP Phones on the market. Use the same extension on multiple devices. Save time for both your IT personnel and your users by using features such as Automated Provisioning, Busy Lamp Field (BLF), Hot Desking, and more.
Contact us for a full list of supported phones!
Fusion Networks Call Center works out of the box with over 100 headsets from the industry leading brands. Some headsets from manufacturers such as Jabra and Plantronics offer advanced functionalities – allowing you to answer, hold, mute, or hang up a call using the headset buttons. Setting up and using your headsets is easy. Your clients will be happy, and so will you. Please ask us which headsets are compatible today.
Fusion Networks Busy Light integration takes the guess work out of your call center. We can integrate directly a light with a wide range of colors to signify the availability and status of a particular agent. The system is fully integrated into our call center PBX and is easy to set up and manage.
Revolutionary Statistics Processing
Enjoy the most advanced softphone on the market today.
Our videotelephony system, with it's simple to use UI, is packed with features. Including individual rooms, with conference and break outs, allowing for a robust user experience.
Faxing client (FoIP)
Presence and Chat
Incorporate all the features and capabilities of the Fusion Networks telephony system inside your CRM or Browser. Fusion Networks Business integrates with the most popular business apps, such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, Hubspot and many more.
Cut down your support cost and create a better experience for your customers with Fusion Networks online self-care portal. Through the online self-care portal, users can access their personal dashboard and reports, check their voicemails, make changes to Enhanced Services such as Caller ID, Do Not Disturb, Call Forwarding, and more.
System administrators are able to create groups and users permissions in order to delegate the administration of Fusion Networks. Users are grouped by: Administrator, Site Admin, Operator, Manager, and Other Custom Groups.
Get The Most Advanced Contact Center Software on The Market!
Introducing the worlds first all-in-one interconnect & fully compliant contact center software for industry leaders.
Our fully managed and fully customizable mobilized contact center management software extends our already robust PBX to deliver metrics that will help redefine your contact center’s agents and management as well as customer handling. This enables you to deliver a higher standard of service to your customers and clients.
- Fusion Networks Multi-Tenant PBX – Activity Log, track changes, boost security
- Fusion Networks FusionX API – Our easily integrated single source solution
Asterisk CLI in Browser
- Fusion Networks Multi-Tenant PBX – Asterisk CLI in Browser
- Fusion Networks Multi-Tenant PBX – HTTP API for Extensions, Trunks, DIDs, Ring Groups, IVRs
Ready to Get Started?
Have questions about our contact center software FusionX Collab?
Fusion Networks will deliver a diverse carrier solution to combine the fastest speed Enterprise Fiber, Coax, and Wireless networks to engineer a true redundancy unmatched by any other provider. Fusion installs our own fiber, then contracts a 3rd party competitor outside our network to provide our customers a truly redundant network. Fusion infrastructure could fail completely and the customers internet access would remain up.
Our customer service experience will leave you smiling after any questions may come up.
Log into Fusion Networks NOC Web Portal any time to check latency reporting and circuit usage.
24/7 Monitoring 365
*Metro Ethernet - Delivering Layer 2 - E-Line and E-Lan services, along with colocation via Amazon Web Service and Microsoft Azure hosting.
*DIA providing Single IP Failover.
*Direct BGP Peering
Our Metro-Ethernet LAN (E-LAN) solution uses point-to-multipoint Ethernet virtual circuits over dedicated fiber to deliver service within a metro market. In addition we build in a diverse small business backup circuit for transparent failover in case the fiber goes down.
Get Started Building Your Contact Center Infrastructure Today
Find out why industry leaders choose Fusion Networks over other providers
Contact Us Today!
Give us a call, visit our office or shoot us an email. We’re always here to discuss which services can benefit your business.
Corporate office address:
Port Jefferson, NY 11777